VIP CASH PRIVACY POLICY
Effective Date: May 16, 2025
1. Introduction and Scope
VIP CASH LENDING CORPORATION ("VIP CASH," "we," "our," or "us") is a duly licensed lending company registered in the Philippines, operating in accordance with all applicable national laws and regulations, including Republic Act No. 10173 or the Data Privacy Act of 2012. This Privacy Policy describes how we collect, use, share, and protect the personal data of users who access and use our mobile application and affiliated services. It applies to all personal and sensitive information submitted to or collected by VIP CASH through our mobile application or any of our digital platforms.
By downloading, accessing, or using our services, you signify your acceptance of this Privacy Policy and consent to the collection, processing, and disclosure of your personal data as described herein. If you do not agree with any provision of this Privacy Policy, you must discontinue using our application immediately.
2. Information We Collect
2.1 Identity and Basic Information
To verify your identity and comply with regulatory requirements, we will collect the following personal details:
Full name (as shown on government-issued ID)
Date of birth
Gender
Nationality
Valid ID type and number (e.g., UMID, passport, or driver's license)
Clear, complete photos of the front and back of your ID
2.2 Contact and Address Information
We collect this information for identity verification and notifications:
Current residential address
More detailed address description (e.g., street name, house number, etc.)
Mobile number registered under your name
Valid email address
2.3 Education and Marital Status
We may ask about your:
Marital status (married, single, divorced, etc.)
Highest level of education
2.4 Employment and Income Information
To assess your loan repayment capacity, we collect:
Employment status (regular employee, self-employed, etc.)
Company name and address
Job position and years of experience
Pay schedule (Payday 1 and Payday 2)
2.5 Financial Background
Number of credit cards (to understand your credit profile)
Monthly income range (not detailed breakdown)
Property ownership status
Current financial obligations (if applicable)
2.6 Emergency Contact Information
At least one emergency contact and their details:
Relationship to the contact (e.g., parent, spouse, friend)
3. Permissions Required
To provide full functionality of our services, VIP CASH may request the following permissions on your device:
3.1 Camera & Photo Library
Purpose: Identity verification and document submission
Data Collected:
Government ID images (front/back)
Proof of income documents
Processing:
Real-time image analysis
Original photos deleted after processing
3.2 Device Information
Purpose: Security and service optimization
Data Collected:
Device model and OS version
Network carrier information
Encrypted device identifier
Usage:
Prevent fraudulent account creation
Troubleshoot technical issues
3.3 WiFi Connectivity
Purpose: Service quality improvement
Data Collected:
Network connection type (WiFi/mobile data)
Signal strength (for upload optimization)
Restrictions:
Never collects WiFi passwords
Doesn't track specific network names
4. Purposes of Information Use
The personal information we collect will be used for the following specific purposes:
4.1 Loan Application Assessment
Evaluate your loan eligibility based on the identity verification, employment, and financial information you provide.
Analyze your credit profile, income stability, and repayment capacity to make lending decisions.
4.2 Risk Control & Fraud Prevention
Verify the authenticity of identity documents.
Detect potential fraud (e.g., multiple applications from the same device).
Monitor abnormal behavior (e.g., device info, IP address, timestamps) to mitigate fraud risks.
4.3 Legal Compliance
Comply with Philippine national laws and regulatory requirements (e.g., SEC, BSP).
Respond to lawful data requests from government agencies, courts, or law enforcement.
4.4 User Experience Optimization
Provide personalized loan product recommendations based on your submitted information.
Record user behavior data to improve app performance, test features, and fix errors.
4.5 Customer Support
Process your inquiries, complaints, and feedback.
Contact you via provided details in case of disputes or data verification.
4.6 Marketing & Analytics (with your explicit consent)
Send relevant loan product offers and promotions (only with your permission).
Analyze user characteristics to refine business strategies.
5. Information Sharing Policy
We do not sell your personal information to third parties. However, we may share data with authorized parties in the following cases:
5.1 Third-Party Service Providers
We may collaborate with vendors providing technical, identity verification, data storage, analytics, or collection services.
These providers sign confidentiality agreements and may only use data as permitted by this policy.
5.2 Regulatory & Law Enforcement Authorities
If legally obligated (e.g., subpoenas, warrants), we will disclose information within legal limits.
5.3 Mergers, Acquisitions, or Asset Transfers
Your data may be transferred as part of corporate restructuring (e.g., mergers, sales).
We will notify you via the app about such changes.
6. Data Storage & Protection
We implement industry-standard security measures to prevent unauthorized access, use, or leakage of your data.
6.1 Encryption
All ID photos and documents are uploaded via encrypted protocols (HTTPS/SSL).
Server-side data is encrypted at rest.
6.2 Storage Location
All data is stored in Philippines-based data centers compliant with national security standards.
6.3 Access Control
Employee access follows the "least privilege" principle (limited to business needs).
All access is logged for audit trails.
7. Data Retention Period
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless otherwise required by law. Specific retention periods are as follows:
Identity Information (e.g., ID photos, name, date of birth, etc.):
Minimum 5 years from the last transaction or account activity to comply with the Philippines Anti-Money Laundering (AML) Law and other regulatory requirements.
Financial & Employment Information:
Used for credit assessment and repayment management.
Retained for the duration of the loan relationship +5 years after termination.
Contact Information & User Activity Data:
Used for customer support and service optimization.
Retained for at least 2 years.
Upon Account Deletion or Data Erasure Request:
After verifying your identity, we will permanently delete your data within 15 business days, unless legal retention obligations apply.
8. Your Rights
As a data subject under the Philippines Data Privacy Act of 2012, you have the following rights:
8.1 Right to Access
You may request a copy of all personal data we have collected and processed about you.
8.2 Right to Rectification
If any information we hold is inaccurate or incomplete, you may request corrections.
8.3 Right to Erasure ("Right to Be Forgotten")
You may request deletion of your personal data in specific cases, including:
The data is no longer needed for its original purpose.
You withdraw consent and no other legal basis exists.
The processing violates applicable laws.
Note: Some data may still be retained for legal compliance.
8.4 Right to Object
You may opt out of marketing communications via the app’s Settings or by contacting customer support.
8.5 Right to Data Portability
You may request your data in a structured, machine-readable format for transfer to another service provider.
9. Account Deletion Process
Account Deletion Notice
Please be aware that deleting your account is an irreversible action. Once deleted, all your data will be permanently erased and cannot be recovered. Please proceed with caution and ensure you have backed up any necessary information before proceeding.
Two Ways to Delete Your Account
Delete via the App
You can delete your account directly through the "Delete Account" feature in the app. Please ensure that you have no ongoing orders or loan applications before completing the deletion.
Contact Customer Support to Delete
If you prefer to delete your account via customer support, please email us at marianillesaldivar@vipcash-lending.com with the following information:
Registration number
Full name
ID information
Our customer support team will verify your identity and process your deletion request.
Reminder: If you have any questions or need assistance, please don’t hesitate to contact our customer support team. We"re happy to help!
10. Children’s Privacy Policy
Our application and related services are not intended for children under the age of 18 (or the age defined as a child under applicable law). VIP CASH does not knowingly collect or store any personal information from children under 18 years of age.
We provide financial products and services exclusively to individuals who are legally competent adults. If we become aware that we have inadvertently collected personal data from a child, we will promptly delete the information and restrict further access to our services by that account.
If you are a parent or legal guardian and you believe that your child has submitted personal information to us without your consent, please contact us immediately. We will assist you in removing the data and taking appropriate measures.
11. How We Disclose Your Information
We may disclose your personal information in accordance with applicable laws and for legitimate business purposes, as outlined below:
11.1 With Your Consent
We may share your information with third parties when you have explicitly consented to such disclosure.
11.2 To Service Providers and Partners
We may share data with trusted third-party vendors who help us operate our application and deliver services (e.g., identity verification, data storage, customer support). These entities are contractually obligated to protect your data and only use it for the specified purpose.
11.3 To Comply with Legal Obligations
We may disclose your personal data to government agencies, courts, or regulators:
To comply with legal requirements, such as subpoenas, warrants, or court orders
To enforce our terms of service or protect our rights and safety
To assist in fraud prevention or investigations
11.4 In Case of Business Transfers
If our business undergoes a merger, acquisition, restructuring, or asset sale, your information may be transferred to the relevant third party. We will notify you before your data is subjected to a new privacy policy.
11.5 For Risk Assessment and Credit Evaluation
We may share limited information with credit bureaus or financial institutions strictly for purposes of credit assessment, loan approval, or repayment management, with adequate safeguards in place.
11.6 Anonymized or Aggregated Data
We may share anonymized or aggregated information that cannot reasonably be used to identify you, for analytical or business development purposes.
12. Privacy Policy Updates
We reserve the right to modify this Privacy Policy at any time. For material changes, we will:
Notify you via in-app alerts
Seek your consent where required
Your continued use of our services constitutes acceptance of the updated policy.
13. Inquiries and Complaints
You have the right, within the limits permitted by Philippine law, to object at any time to our processing of your personal information, including our processing of your data for legitimate purposes. Any questions, requests, concerns, complaints, or exercises of your rights regarding the use of your personal information may be directed to VIP CASH. VIP CASH is committed to promptly acknowledging your complaint and will inform you of the estimated timeframe for providing a response.
14. Contact Information
For inquiries or complaints related to your data:
Company Name: VIP CASH LENDING CORPORATION
SEC Registration No. CS201807783
Certificate of Authority No. 2675
Email: marianillesaldivar@vipcash-lending.com
Website: https://www.vipcash-lending.com
Office Hours: Monday to Friday, 9:00 AM – 6:00 PM
15. User Consent and Acknowledgment
By using the VIP CASH mobile application and submitting your personal information through our platform, you expressly acknowledge and agree that:
You have read, understood, and accepted the terms of this Privacy Policy, including how we collect, process, share, and store your personal data;
You voluntarily provide your personal and sensitive information for the purposes of identity verification, credit risk assessment, and loan processing;
You consent to the use of device permissions (e.g., Camera & Photo Library, WiFi Connectivity) as described in this policy, for legitimate business and security purposes;
You agree to the disclosure of your information to authorized third parties as outlined in the section "How We Disclose Your Information";
You understand your rights to access, correct, or delete your personal information and how to exercise those rights;
You understand that we comply with all applicable laws and regulations, including the Philippines Data Privacy Act of 2012 (RA 10173).
If you do not agree with any part of this Privacy Policy, you must immediately discontinue your use of the application.
VIP CASH
